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FAQ
- 1.I forgot my password. What do I do?
- 2.How to Change the Basic Information on My Account?
- 3.How to make a payment?
- 4.How to apply my credit left on BeadsTrend for my new order?
- 5.How to make a payment for my order via credit card?
- 6.What is your discount policy?
- 7.How can I know the status of my order?
- 8.Can I make any changes to my order And how?
- 9.How do you deal with those temporarily unavailable items after I place an order?
- 10.How long does it take to ship my goods from China to my country?
- 11.Can we pay the shipping in the destination?
- 12.How do I save on shipping?
- 13.Do you ship to PO Box?
- 14.Do you offer FREE Shipping?
- 15.Can I purchase the goods in mixed colors or sizes?
- 16.Why are the goods in mixed color I received are not exactly same color as the picture on your website shows?
- 17.What can I do if I could not find the goods on your website?
- 18.Can I use your pictures or descriptions on my website?
- 19.What if the goods arrive damaged?
- 20.Why I can't get your email responses?
- 21.How to use Coupon?
- 22.What's your return policy?
- 23.The Difference between BeadsTrend & PandaWhole?
- 24.Metal FAQ
- 25.Do You Have an Influencer Collaboration Program?
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New User--Guide
- 1.How to register?
- 2.How to do if I forgot my password?
- 3.What are the benefits of registering with BeadsTrend?
- 4.I Can't Log In My Account!
- 5.Will my shopping cart be remembered if I leave the site and come back?
- 6.Does BeadsTrend has MOQ?
- 7.How to place an order?
- 8.How to find more cost-effective goods?
- 9.How can I get watermark-free product images?
- 10.How to switch language and currency?
- 11.What's the payment method?
- 12.Inquiry about Shipping Range, Shipping Options, Shipping Cost and Time Limit
- 13.How long will it take to receive my order?
- 14.What is a Customs duty? Can we always declare low?
- 15.How to use image search in BeadsTrend?
- About BeadsTrend
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Ordering Info
- 1.How to select products at BeadsTrend ?
- 2.How to place an order?
- 3.How long will it take to receive my order?
- 4.Do you have a minimum order quantity?
- 5.Can I make any changes to my order And how?
- 6.How can I know the status of my order?
- 7.How do you deal with those temporarily unavailable items after I place an order?
- 8.Do I need to pay any other fees when the package arrives?
- 9.How to calculate the replacement discount?
- 10.How can I do If the products in my order are short of stock?
- 11.Policy on Panda On-Time Service for Pre-Ordered Items
- 12.Ordering Instructions for Guests
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Payment Info
- 1.What's the payment method?
- 2.How to make a payment?
- 3.How to make a payment via Paypal?
- 4.What can I do when i can not make payment for my order through BeadsTrend?
- 5.How to apply my credit left on BeadsTrend to my new order?
- 6.How to make a payment for my order via credit card?
- 7.How do I do if my country Isn't available In PayPal?
- 8.How Can I Contact PayPal Customer Service?
- 9.What is Klarna Payments?
- 10.Cashback Terms for Bank Transfer
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Shipping & Delivery
- 1.Inquiry about Shipping Range, Shipping Options, Shipping Cost and Time Limit
- 2.Shipping Offers and Guidelines for You
- 3.Can we pay the shipping in the destination?
- 4.Do you ship to PO Box?
- 5.Do you offer FREE Shipping?
- 6.How can I trace my shipment?
- 7.How do I save on shipping?
- 8.How to pick up your goods if ship by Air Freight and Sea Freight?
- 9.When can I get the information about my package online?
- 10.What if the goods arrive damaged?
- 11.UPS contact phone number in main destination countries
- 12.DHL contact phone number in main destination countries
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- 14.What if the package lost?
- 15.How to buy items with shipping restrictions?
- 16.Exclusive Discounts for New Members
- Customs & Duties
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Products Resource
- 1.When I order 1000 beads, why is the quantity I get not exactly 1000?
- 2.Why are the goods in mixed color I received not exactly the same color as pictured on your website?
- 3.Can I purchase the goods in mixed colors or sizes?
- 4.Are all your products available in stock?
- 5.How can I require from one item two different colors for the minimum quantity?
- 6.What can I do if I could not find the goods on your website?
- 7.Can you provide your findings plated in silver color, gold, copper, black or antique bronze?
- 8.About Real Gold Plated Jewelry
- 9.About Stainless Steel and Silver Jewelry
- 10.How to Prevent Your Resin from Yellowing?
- 11.Are all your porcelain beads Lead Free?
- 12.Are zinc alloy beads Nickel Free?
- 13.Is Wool cord indeed in wool?
- 14.Measurements.
- 15.What is acrylic CCB coating / What is CCB Material?
- 16.What is the difference between Platinum plated metal components and Silver plated metal components?
- 17.Is nylon treated the same as polyester?
- 18.What's the difference between shell pearls and freshwater pearls?
- 19.Why do the chains fade?
- 20.Are all the goods in red copper color and antique bronze color nickel free?
- 21.Austrian Crystal Beads & Elements
- 22.What's your Tibetan silver beads, What's the difference between Tibetan silver and Sterling silver?
- 23.Are Cloisonne beads Nickel Free?
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Customer Show Audit Rules
- 1.How to upload your beadwork images to get more coupon value?
- 2.Can anyone submit customer work images?
- 3.What are the submission rules?
- 4.How much coupon value can I get?
- 5.Why do my submissions not approved?
- 6.How to get more Cash Coupon?
- 7.How will I know if my submission is accepted or declined?
- 8.Why I can't upload beadwork images?
Contact Us
Can´t find the answer you are looking for? Contact Us
Search the help pages
(Do not search for items or products)
- Please note that any pictures from other sites or anyone's copyright are not accepted;
- To avoid unnecessary legal disputes, please make sure that all the posts are original from yourself;
- No repeated pictures are allowed, please make sure each picture is unique;
- Be sure the products are relevant to your beadwork;
- Please upload no more than 5 pictures each time. We support JPEG, GIF, PNG, JPG images. Files must be no more than 4MB;
- Please show all the materials you have used for the beadwork.
3 . What are the submission rules?
a. High quality customer show images:
Pictures in good exposure and lighting condition.
b. Low quality customer show images:
Blurred pictures
Poor lighting, exposure or focus
No relative products added
Repeated submission
Pictures with logo or URL
Similar customer show images
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